Membership Engagement Specialist
Position Overview:
We are seeking a dynamic and versatile individual to join our team as both a Receptionist and Member Engagement Specialist. This unique role combines traditional receptionist responsibilities with a strong focus on member engagement and customer satisfaction. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and positive environment for our members and guests. This is a part-time non-exempt position, with full benefits reporting to the Vice President of the Chamber.
Key Responsibilities:
- Welcome Center Operations:
- Greet and welcome all visitors, members, and guests with a friendly and professional demeanor.
- Answer incoming calls, direct inquiries to the appropriate departments, and provide information about our membership and the community.
- Manage and maintain the reception area, ensuring it remains tidy and organized.
- Member Engagement:
- Develop a comprehensive understanding of our organization's services, benefits, and programs to effectively engage and assist members.
- Proactively build relationships with members to understand their needs, preferences, and feedback.
- Provide personalized assistance and support to members, addressing any concerns or issues they may have.
- Conduct member satisfaction surveys and gather feedback to improve our services continually.
- Event Coordination:
- Assist in the set-up and clean-up of member events, workshops, and seminars.
- Execute event logistics, including invitations, registrations, and venue arrangements.
- Actively promote events to members, encouraging participation and fostering a sense of community.
- Administrative Support:
- Provide administrative assistance to various departments, including handling mail, filing, and data entry.
- Help maintain and update member databases and records accurately.
- Collaborate with other team members to ensure seamless operations and excellent member service.
- Communication and Outreach:
- Contribute to the development and execution of member communication strategies, such as newsletters and social media campaigns.
- Engage with members through various channels, including email, social media, and phone calls.
- Promote membership benefits and encourage prospective members to join our organization.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer service, reception, or member engagement roles. Chamber or other Association membership experience is a plus
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational abilities with the ability to multitask and prioritize tasks effectively.
- Proficiency in using office software and database management systems.
- Friendly, outgoing personality with a passion for providing outstanding customer service.
- Ability to work independently and as part of a team.
This role offers a unique opportunity for a motivated individual to contribute to the success of our organization by creating a positive and engaging experience for our valued members. If you are enthusiastic, customer-focused, and eager to make a difference, we invite you to apply for this position and become an integral part of our team.
Position Overview:
We are seeking a dynamic and versatile individual to join our team as both a Receptionist and Member Engagement Specialist. This unique role combines traditional receptionist responsibilities with a strong focus on member engagement and customer satisfaction. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and positive environment for our members and guests. This is a part-time non-exempt position, with full benefits reporting to the Vice President of the Chamber.
Key Responsibilities:
- Welcome Center Operations:
- Greet and welcome all visitors, members, and guests with a friendly and professional demeanor.
- Answer incoming calls, direct inquiries to the appropriate departments, and provide information about our membership and the community.
- Manage and maintain the reception area, ensuring it remains tidy and organized.
- Member Engagement:
- Develop a comprehensive understanding of our organization's services, benefits, and programs to effectively engage and assist members.
- Proactively build relationships with members to understand their needs, preferences, and feedback.
- Provide personalized assistance and support to members, addressing any concerns or issues they may have.
- Conduct member satisfaction surveys and gather feedback to improve our services continually.
- Event Coordination:
- Assist in the set-up and clean-up of member events, workshops, and seminars.
- Execute event logistics, including invitations, registrations, and venue arrangements.
- Actively promote events to members, encouraging participation and fostering a sense of community.
- Administrative Support:
- Provide administrative assistance to various departments, including handling mail, filing, and data entry.
- Help maintain and update member databases and records accurately.
- Collaborate with other team members to ensure seamless operations and excellent member service.
- Communication and Outreach:
- Contribute to the development and execution of member communication strategies, such as newsletters and social media campaigns.
- Engage with members through various channels, including email, social media, and phone calls.
- Promote membership benefits and encourage prospective members to join our organization.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer service, reception, or member engagement roles. Chamber or other Association membership experience is a plus
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational abilities with the ability to multitask and prioritize tasks effectively.
- Proficiency in using office software and database management systems.
- Friendly, outgoing personality with a passion for providing outstanding customer service.
- Ability to work independently and as part of a team.
This role offers a unique opportunity for a motivated individual to contribute to the success of our organization by creating a positive and engaging experience for our valued members. If you are enthusiastic, customer-focused, and eager to make a difference, we invite you to apply for this position and become an integral part of our team.